Sales Terms Policy

Sales Terms Policy


The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade wooden items.


In Stock Items:

We will ship out your item(s) within 3-5 business days, after approve of payment. From there, it will take about 3-7 business days for orders to be delivered within the Canada and anywhere from 7-21 business days for international orders. Orders placed on Saturday, Sunday and Civic Holidays will not ship until the following next business day. We are close on Weekend and Civic Holidays, so we cannot prepare your order(s) until the following next business day.

Out of Stock Items:

For details regarding your product type please see our Production Time page for updated information on our lead times.

If you require a rush order, please contact us to see if we can accommodate your request.

If approved the item(s) will be subject to an additional +35% fee, and cannot be used with any discounts or coupons.


Care and Maintenance:

  • Keep away from high heat source and harsh chemicals
  • Clean with a damp cloth, and then polish with a lint free cloth
  • Applying mineral oil or LarryRoberti butter cream to the surface monthly on cutting boards, butcher blocks and rolling pins
  • For more information please click here

Your Product Can Be Damaged If:

Custom orders:

We always love creating new products from scratch. Please contact us for your custom order request and a quote.

Remember, custom orders can have a lengthier processing time.
Ask us for details.


Canada Shipments:

Our company only ships through these following carriers:

  • Canada Postal Services
  • United Postal Services

International Shipments:

We happily support and love our International customers.
All International shipment will be shipped through the following carriers on our account only.

  • Canada Postal Services
  • United Postal Services is not responsible for duty or brokerage fees for International shipping.
These charges come from your country during importation of your package.

Shipping Cost Calculations:

Shipping costs are calculated automatically during checkout process.


Canada Postal – Regular Parcel Service or United Parcel – Standard Service

Orders over $400 within Canada.

Orders over $800 Internationally.


Selecting a faster shipping service during checkout only ensures a faster processing time if all the item(s) are in stock.

Only when your item(s) are re-stocked in inventory is when the rest of your items will be release for shipping.


We gladly accept returns on unopened product(s) item(s) only.

You are required to have an RMA number from us before you can return any item(s). Please call or send us an email with your receipt number so you can receive an RMA number.

You have 14 days from the delivery date to ship the product(s) back in the original package. If 14 days have gone by from the delivery date of your purchase, it’s still in transit or we haven’t received your product(s), unfortunately we can’t offer you a refund or exchange.

In Stock and Not In Stock Items in Your Cart:

  • Personalized and/ or Customized Product Item(s)
  • Sale Item(s)
  • Clearance Item(s)
  • Gift Card(s)

Refunds (If Applicable)

Once your returned item is fully inspected we will notify you by email with our decision. If granted only a  Store Credit will be issued in the form of a Discount Code for the refunded amount.

Late or Missing Refunds:

If after 15-20 days you haven’t received a refund yet, first check your email Spam or Junk Folder.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Shipping Your Returns:

To return your product, you should mail your product item(s) and include your receipt or proof of purchase and have the RMA number written on the outside of the box to:


7710 Speedvale Ave East Main

Guelph, Ontario N1H 6J1 Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without it.

Damage Items:

In the event your item(s) arrive damaged by the shipping process please indicate the damage to the courier driver before they leave if possible, so they will make a note about the damage(s) with the tracking number. We will do our best to make it right for you. We can often seek reimbursement from the shipping company in events such as these. Please contact us within 5 days of receiving your package. Keep all original packaging and the item(s) in the same condition as it arrived. It’s always super helpful if you can send us a picture of the shipping box(s), item(s) and all the packaging contents as soon as you notice the damage. This will make it a lot easier to file a damage goods claim to the shipping company. Once we receive an answer from the shipping company, we’ll refund your entire purchase price or a smaller amount if we both agree damage is negligible.

Package Lost:

Package lost by courier (i.e. tracking doesn’t say ‘Delivered’ when expected)? All the shipping companies do a wonderful job, but sometimes things just happen. We will refund your purchase price and original shipping charges when the package(s) is verified as lost by the shipping company. However, if tracking information says ‘Delivered’ but your package is missing, we cannot provide a refund. Once the shipping company delivers a package, it becomes your responsibility.