IN STOCK ITEMS:
We will ship out your item(s) within 3-5 business days, after approving of payment. From there, it will take about 3-7 business days for orders to be delivered within Canada and anywhere from 7-21 business days for international orders. Orders placed on Saturday, Sunday and Civic Holidays will not ship until the following next business day. We are closed on Weekend and Civic Holidays, so we cannot prepare your order(s) until the following next business day.
OUT OF STOCK ITEMS:
For details regarding your product type please see our Production Time page for updated information on our lead times.
If you require a rush order, please contact us to see if we can accommodate your request.
SHIPPING COMPANIES WE USE:
Our company only ships through these following carriers:
- United Postal Services
* We happily support and love our International customers.
All International shipment will be shipped through the following carriers on our account only:
- United Postal Services
LarryRoberti.com is not responsible for duty or brokerage fees for International shipping.
These charges come from your country during importation of your package.
SHIPPING COST CALCULATIONS:
- Shipping costs are calculated automatically during the checkout process
Free Shipping – Doesn’t Include Wholesale Account Holders
- Orders over $400 within Canada
- Orders over $800 Internationally
Selecting a faster shipping service during checkout only ensures a faster processing time if all the item(s) are in stock.
Only when your item(s) are re-stocked in inventory is when the rest of your items will be released for shipping.
Unfortunately, if a shipment is refused, the customer will be billed for shipping and handling charges incurred by Larry Roberti.
We always love creating new products from scratch. Please contact us for your custom order request and a quote.
Remember, custom orders can have a lengthier processing time.
Ask us for details.
We love to give special discounts to our VIP Club subscribers. Receive a 15% instant discount here.
Our VIP Club subscribers receive:
- Exclusive VIP Discounts
- Sneak Peeks of New Designs before the public can see them.
ONLY ONE COUPON PER ORDER:
Occasionally LarryRoberti.com will run a special where multiple coupons may be used together. However unless otherwise noted, only one LarryRoberti.com coupon code or discount code may be used per transaction only.
To get the best coupon discounts, be sure to join our VIP club.
Coupons are not eligible for Wholesale Account Holders.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade wooden items.
RETURNS + EXCHANGES:
We gladly accept returns on unopened product(s) item(s) only.
You are required to have an RMA number from us before you can return any item(s). Please call or send us an email with your receipt number so you can receive an RMA number.
You have 14 days from the delivery date to ship the product(s) back in the original package. If 14 days have gone by from the delivery date of your purchase, it’s still in transit or we haven’t received your product(s), unfortunately we can’t offer you a refund or exchange.
Additional Non-Refundable Items:
- Personalized and/ or Customized Product Item(s)
- Sale Item(s)
- Clearance Item(s)
- Gift Card(s)
Refunds (if applicable)
Once your returned item is fully inspected we will notify you by email with our decision. If granted only a Store Credit will be issued in the form of a Discount Code for the refunded amount.
Late Or Missing Refunds
If after 15-20 days you haven’t received a refund yet, first check your email Spam or Junk Folder.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
SHIPPING YOUR RETURNS:
To return your product, you should mail your product item(s) and include your receipt or proof of purchase and have the RMA number written on the outside of the box to:
7710 Speedvale Ave East Main
Guelph, Ontario N1H6J1 Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without it.
In the event your item(s) arrive damaged by the shipping process please indicate the damage to the courier driver before they leave if possible, so they will make a note about the damage(s) with the tracking number. We will do our best to make it right for you. We can often seek reimbursement from the shipping company in events such as these. Please contact us within 5 days of receiving your package. Keep all original packaging and the item(s) in the same condition as it arrived. It’s always super helpful if you can send us a picture of the shipping box(s), item(s) and all the packaging contents as soon as you notice the damage. This will make it a lot easier to file a damaged goods claim to the shipping company. Once we receive an answer from the shipping company, we’ll refund your entire purchase price or a smaller amount if we both agree damage is negligible.
Package lost by courier (i.e. tracking doesn’t say ‘Delivered’ when expected)? All the shipping companies do a wonderful job, but sometimes things just happen. We will refund your purchase price and original shipping charges when the package(s) is verified as lost by the shipping company. However, if tracking information says ‘Delivered’ but your package is missing, we cannot provide a refund. Once the shipping company delivers a package, it becomes your responsibility.
No, all of our natural wood products are not to be put in the Microwave, Dishwasher or submerged in water.
In doing so, all guarantees and/or warranties won’t be valid.